Frequently asked questions
I’ve overpaid an invoice, what do I do?
Don’t worry if you have overpaid an invoice that was created and distributed with Qvalia. Please contact our support team and we’ll help you with issues concerning payments and refunds: email@example.com.
How do I dispute the invoice?
If you want to dispute the invoice, haven’t ordered the item, or didn’t get what you paid for, please contact your supplier. The supplier details are stated on the invoice.
I need a credit invoice
If you request a credit for a received purchase invoice, please contact your supplier. The supplier details are stated on the invoice.
The invoice was missing a PO number
In case of missing information on your purchase invoice, for example PO number or other information necessary for processing the invoice, you must contact your supplier.
My company is requiring e-invoices
Qvalia’s payment solution enables invoicing via PDF, print, or electronic Peppol BIS Billing 3 format. E-commerce customers can choose a suitable format, and add references, upon checkout. If your company only accepts e-invoices but has received a PDF invoice from your supplier via Qvalia, contact firstname.lastname@example.org.